If you have a question about your closed and terminated Chase Canada credit card, please :. At Chase Card Services, we value providing great service and will handle your concerns efficiently, professionally and respectfully.
Providing outstanding client services is our priority and if you are not satisfied we want to know about it. We encourage you toeither by telephone, mail or fax. If the Cardmember Services staff is not able to resolve your concern, your concern will be referred to a Supervisor.
If our Cardmember Services staff or appropriate department Supervisor has not adequately addressed your concern, please contact our Executive Office team at:. Chase Card Services is committed to maintaining the confidentiality of our customers' personal information.
Therefore, we ask that you do not send confidential or personal information such as social insurancedate of birth, or to us via fax. We will contact you in writing or by phone when we have received your complaint.
Once you have made a complaint you can follow up on its status by calling the Customer Service Department. If, after speaking with our Cardmember Services staff and our Executive Office team, you feel your concern still remains unresolved, please write to the JPMorgan Chase Ombudsman Office at:.
If the JPMC Ombudsman Office is unable to satisfy your concern or if the Executive Office has taken more than 90 days to resolve your complaint, you have the right to contact the Ombudsman for Banking Services and Investments at:. The Financial Consumer Agency of Canada FCAC supervises all federally regulated financial institutions to ensure they comply with federal consumer protection provisions.
It also educates consumers and monitors industry codes of conduct and public commitments deed to protect consumer interests. For example, we must disclose information about interest rates and service fees and provide you with certain information in your statement.
If you have a complaint about possible mishandling of your personal information, you have the right to raise that complaint at any time with the Office of the Privacy Commissioner of Canada.
The JPMC Office of the Ombudsman independently reviews and investigates complaints made by customers that remain unresolved after going through the complaint process with Chase. Log in to your Hosted Checkout. Used under. Please review its terms, privacy and security policies to see how they apply to you.
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Get Started. Developer Center. Chase Credit Card Services. Box Wilmington, DE Resolving Your Complaint At Chase Card Services, we value providing great service and will handle your concerns efficiently, professionally and respectfully.
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