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We're here to help, but to keep us all safe please only come to the office if necessary. Most of our services are available online but if you do need to see someone, please book an appointment to avoid long wait times.


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Go to GOV. UK to see current restrictions and advice. Coronavirus has not gone away — find out how to keep yourself and others safe. Everyone can get a symptom-free lateral flow test for free.

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Coronavirus: Visit our coronavirus updates for the latest advice and information. The Norfolk Assistance Scheme NAS helps people who are unable to meet their immediate needs or need practical support to set up home. There are many people in our community who need this support.

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The scheme can therefore help people who are struggling because of coronavirus, for example those who have been furloughed, are on reduced hours or have been made redundant. Please note: due a high of applications it's currently taking us up to 10 working days to respond to you.

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Please bear with us. We will use databases such as Norfolk County Council's Social Services and Department for Work and Pensions to verify the information provided on the application.

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NAS can support you with food, paying your bills and money for everyday essentials. It can also help you with household items like white goods or beds if you're having to move house if, for example, you're fleeing domestic violence or moving out of care and into the community.

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The support we offer is for two weeks to begin with. If you need more long-term help after that, we can work with you to access further support and find out what other help you might be eligible for. We may also ask you to provide evidence to support your application, such as bank statements, payslips, or any other evidence we think we need. If we do not receive the required evidence within 5 working days, your application will be withdrawn.

Coronavirus

You can apply here by filling in our online form below. Here is some guidance to help you fill out the form. Apply for the scheme online. When you click on the save button it will take you to a with a code and instructions on how to come back to your application.

If you find yourself homeless and on the streets the following services will assist you in seeking help.

The code is valid for 5 days after which it will expire. If your code does expire, you will need to reapply. Take a note of this code as without it you won't be able to reopen your application and will have to start again. Return to saved application. If you apply online and haven't been contacted after 10 days, contact your support worker or the Norfolk Assistance Scheme team on Option 5. If you have problems completing the form online then you can visit your local library or call us on One of our advisors will give you a call to discuss your situation and to let you know what support you can get.

If we can help you our advisor can do one or more of the following things:.

Norfolk assistance scheme

Lots more help and support is available in the community to help during coronavirus. This includes things such as help picking up prescriptions, help walking pets and mental and befriending schemes to tackle loneliness. Find out more on our Coronavirus: Get Support s.

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For new applications, the quickest and easier way is to apply online or you can call For existing applications call Norfolk Assistance Scheme queries, call option 5. Please be patient, as we are experiencing high call volumes. See our Norfolk Assistance Scheme policy for more details about the scheme.

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Norfolk Assistance Scheme. Can I get help?

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You may be eligible if you: Have been financially affected by Covid, including reduced income or redundancy Are on a low income or receive income-related benefits, such as Universal Credit or Employment and Support Allowance Have dependent children Have a disability or mental health problem Are fleeing domestic violence Need help to remain in the community Are part of a planned resettlement scheme We may also ask you to provide evidence to support your application, such as bank statements, payslips, or any other evidence we think we need.

How to apply You can apply here by filling in our online form below.

Advice for finding a place to stay if you're homeless and on the streets

Apply for the scheme online You can save your application at any point and come back to it later. Return to saved application If you apply online and haven't been contacted after 10 days, contact your support worker or the Norfolk Assistance Scheme team on Option 5.

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What happens when I apply? If we can help you our advisor can do one or more of the following things: Work out how much we can give for your daily expenses Order a food or essentials package for you.

Other help and support linked to coronavirus Lots more help and support is available in the community to help during coronavirus. Contact For new applications, the quickest and easier way is to apply online or you can call Norfolk Community Directory Use the Norfolk Community Directory to search a wide variety of activities, services and events.

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